Get help
How do I tell what model of shoes I have?
Please look under the tongue of your shoe. The code will be located there. It should either start with a J, P, X or K and have 10 characters.
How do I know which size or width to order?
The best way to determine your size is to simply check the size of your shoes which fit the best.
All the shoes on our website are displayed in US sizes. To find your equivalent size, refer to our size chart.
Why don't you make this shoe in my size or width?
Though Mizuno strive to produce the most extensive range of sizes and widths, we’re unable to make every style in every size/width combination. Therefore, only selected Mizuno shoes are available in narrow or wide widths.
Why do you update your styles?
Sometimes new “updated” shoe models have new technology added to enhance the performance of the shoe. For other shoe models, there may simply be a small variation from the previous shoe model, for example, new colour, style or new midsole material. When we make a change it is designed to benefit you. We only release the new model after significant planning, followed by extensive wear-testing.
If you’re looking for a replacement pair of shoe, but can’t find it online, please contact our customer service team at 0800 649 866or email us at estore@nz.mizuno.com and we will be happy to help you find the replacement model that should fit you best.
I saw a particular product online or overseas that I can't purchase through your website. Why can't I purchase that product here?
As different Mizuno offices stock different product ranges, items that you might have seen overseas might not be available on our website.
Do you stock replacement insoles, laces etc?
Unfortunately, we do not stock these items. Please visit your nearest sports store to purchase them.
I really liked a Mizuno product I bought quite some time ago and can't find it on the website. Do you still stock it?
Unfortunately, if the item is not on our website, we would not have stock of it anymore. However, you could try your local stores and see if they still have stocks of it.
Please use the Store Finder to locate your nearest store.
How can I tell if I am purchasing authentic Mizuno products?
To find authentic Mizuno product, please ensure that all purchases are done via www.nzl.mizuno.com or authorised Mizuno retailers.
If you are sourcing items from overseas stores, please purchase from reputable stores. While there are authentic products on websites like Amazon and eBay, there is a risk that you take when you purchase from those websites as you may not be dealing directly with Mizuno in the country where the seller is based.
Purchasing products from unauthorised retailers is done at your own risk. Be cautious of websites that offer substantial discounts or early product releases.
If you believe you’ve purchased Mizuno counterfeit product, please contact the seller to resolve your issue.
How do I clean my shoes?
The best way to clean your shoes is to use a soft-bristled brush (a toothbrush is fine) and wash away the dirt with a mild soap and water. Remove the insoles first. Then, allow the shoes to completely dry.
Do not put your shoes in the washing machine as the detergents used in washing machines are harmful to the glue in your shoes.
How do I prolong the life of my shoes?
Air them out after every run, change the insoles periodically and store the shoes in a cool, dry place (never in your car). But the best thing you can do to extend the life of your shoes is only wear your running shoes for running. Even wearing them around town will wear them out quicker than if you wear them just for running. And never wear running shoes for other sports. Nor should you use them for mowing the lawn, day hikes or soccer games with your kids. (You can use your worn-out running shoes for those activities.)
Use running shoes only for running and they’ll last longer and provide you with at least 400-800kms (if not more) of supportive, comfortable running.
How long does a shoe last?
We get this question all the time and the best answer we can provide is you’ll get plenty of kms in your Mizuno running shoes. Mizuno running shoes are renowned for durability, and a good ballpark figure for the kms you can expect is 600km. Each Mizuno running model is made with different materials and different constructions, so some shoes will be more durable than others based on these differences. Also, each runner is built differently and has their own unique gait. For example, larger runners will compress the midsole of the shoe faster than a smaller runner will, or a runner that heel strikes will wear out the rearfoot of the shoe faster than someone who lands on their forefoot. These are just a couple of examples of how runner build and gait will affect the durability of the shoe.
But 600kms is about the max for most runners. True, some runners get many more kms, but eventually the midsole foam lose the ability to cushion and you will no longer get the protection you need to run safely.
How can you tell? If a shoe’s upper is twisted and the midsole appears to be crushed and brittle, it may be time to get a new pair. There are also other subtle warning signs such as an unusual ache or pain after an easy run. Often, it’s your body saying, “Go to the store and get a new pair of shoes!” Better to buy a new shoe a bit early than too late.
Where is my order confirmation email?
Please check your junk or spam folder as sometimes the confirmation email may be in these folders.
If it’s not there, please contact our Customer Service Team at estore@nz.mizuno.com Please be sure to include your customer details in the email to allow us to locate it for you.
How do I cancel or change an order?
We process and pack your order as fast as possible; Therefore, your order can only be cancelled or changed as long as your order has not been shipped.
We will do our best to assist with your request. Please contact our customer service team by emailing us at estore@nz.mizuno.com
What methods of payment do you accept?
Mizuno accepts Visa, MasterCard and PayPal as methods of payment.
Can I order if I don't live in Australia?
We currently are only able to process orders for delivery to an New Zealand address*. We do not offer international shipping.
* Please note we do not ship to a PO Box address.
Do you price match?
Mizuno doesn’t price match products sold at retail stores or other online retailers.
However, all orders placed through our website are eligible for a 30 days free return/exchange providing they meet our return guidelines.
Do I need to set up an account to order online?
Setting up an account is completely optional.
However, the benefit of setting up an account with us entitles you to a faster checkout as the system has all your details and you can look up your order history as well.
I forgot my password, what should I do?
Visit your account login page to start the password reset process. You should receive an email from us within several minutes.
If you do not, check your spam or junk mail folder or verify that there is an account associated with that email address.
I have a coupon code but it's not working.
Please check the following:
- The spelling of the code
- Spacing of the code. If there are spaces before or after it, the code will not work
- Do you have Clearance items in your cart? The code is invalid for sale items. If you want to make an order for Clearance items, you will need to make a separate order.
If you still have problems with your coupon code, please contact our customer service team at 0800 649 866 or email us at estore@nz.mizuno.com.
How long will it take to receive my order?
You can view our estimated delivery times here.
How will my item(s) ship?
You can view all of our delivery details here.
If you have any further questions please don’t hesitate to reach out to our customer service team.
Where is my order?
You can view our estimated delivery times here.
Once your order has been dispatched you should receive a tracking link within 2-3 days which allows you to track your parcel via the New Zealand Post website.
If you are have not received that link or are having tracking issues, please email our Customer Service team at estore@nz.mizuno.com with your order details.
I received part of my order, where is the rest?
We endeavour to ship your whole order in one shipment. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment.
Please note: All golf products are shipped separately.
If you have any questions or concerns about your order, please contact our Customer Service Team at estore@nz.mizuno.com
I purchased my product from a retail store or online store other than nzl.mizuno.com. Why can't I exchange or return my product through nzl.mizuno.com?
Since your order was placed with that retail or online store, the legal transaction is between you and that particular store.
Therefore, please return/exchange the product you purchase to the store you purchased them from with proof of purchase. They will then be able to assess the product for you and if deemed faulty, provide a replacement for you.
How do I return an item?
Products purchased through nzl.mizuno.com can be returned if they are in accordance with our Returns Policy below. To request a return please ensure the below steps are followed and the item/ items you wish to return meet the following guidelines:
- Returned within 30 days of receiving your purchase;
- Unworn and unused with original tags still attached;
- In the original packing, which must be in its original condition;
- In a resaleable condition, both the item and the packaging;
- Item(s) were not marked "Final Sale" at the time of purchase, unless faulty
- NO labels or tape are to be stuck directly onto the shoe box, otherwise your return will be rejected.
If the item/ items that you wish to return meet the above guidelines please follow the below steps:
1. Email us at estore@nz.mizuno.com or call on + 0800 649 866 with the information listed below:
- Order Number
- Reason for Return
- Request for either exchange or refund
- If you wish to exchange, please include the style and US Size you require
2. We will respond within 2 business days with confirmation if your order can be accepted for return. If all requirements are met, we will issue a Return Authorisation Number which includes important return instructions.
Please note: If you are returning a pair of shoes please make sure the shoe box is wrapped or placed inside a box or satchel and the shoe box as well as the shoes are returned in a resaleable condition. NO labels or tape are to be stuck directly onto the shoe box. Should the packaging be marked, damaged or not in a resaleable condition we will not be able to accept your return.
3. Once the product has been received and assessed to meet the guidelines stated in our returns policy, we will process an exchange or refund as requested. Please note that refunds may take up to 21 business days to be processed.
Credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes will be judged under the laws of the State of Victoria, Australia.
What is your return policy?
Products purchased through nzl.mizuno.com can be returned if they are in accordance with our Returns Policy below:
- Returned within 30 days of receiving your purchase
- Item/ Items are unused with original tags still attached; and in the original packaging which must be in its original condition. This includes the shoe box and tag attached for garments.
- In a resaleable condition, including the item, its original packaging including shoe box and tags
*Please ensure that the goods are in a resaleable condition and do not attach anything to the outside of the original packaging/box. Should the packaging/box be marked or is in an unsatisfactory condition, it will not be considered for refund.
Contact Us
Telephone
0800 649 866
Monday - Friday
9am - 5pm EST