Delivery

DELIVERY INFORMATION 

Shipping Option

 Days

Cost

STANDARD:

3 - 7 business days once dispatched

FREE delivery for all orders $99 and above.

All other orders will incur a flat rate of $10 for delivery.

EXPRESS:

1 - 3 business days once dispatched

$20 Flat Rate

 

 

 *COVID-19 UPDATE* The safety of our staff, customers and partners are our top priority and we appreciate your understanding and patience.

To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.

 

How long does my order take to dispatch?

  • All orders placed before 6am local Auckland time will be dispatched the same day. Any orders placed after 6am local Auckland time will be dispatched the next business day.
  • Please note during sale and busy periods the dispatch timeline may move to 3 business days

     

    Will express orders be shipped same day?

    • All orders with express shipping placed before 12PM local Auckland time will be dispatched the same day. Any orders placed after 12PM local Auckland time cannot be guaranteed same day shipment and may be dispatched the following business day.
    • All our express orders are shipped with New Zealand Post.

    For more information click here - https://www.nzpost.co.nz/contact-support/domestic-delivery-updates

     

     Can I cancel or change my order once placed?

    • We aim to get your order to you as soon as possible, as such no orders can be cancelled or changed after they have been submitted
    • If you do need assistance with returns please see our Returns page or contact our helpful customer service team at estore@nz.mizuno.com

     

    How do I track my order?

    • Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website
    • You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier’s website to track the delivery
    • You will also receive text notification to inform you of the delivery timeline.

     

    Can I have my order shipped internationally?

    • Mizuno New Zealand does not ship internationally