Refund policy

Return, refund & exchange policy

At Mizuno, we understand that sometimes you may wish to return a product you have purchased from our online store. Please see below for details of our returns policy and procedure.

PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing and accessories via nzl.mizuno.com. For Mizuno purchases made through a retail store, please refer to the store of purchase for their returns policy.

Returns policy

For a return to be considered, the online purchase must meet the following criteria:

  • Returned within 30 days of receiving your purchase;
  • Unworn and unused with original tags still attached;
  • In the original packaging, which must be in its original condition;
  • In a resaleable condition, both the item and the packaging;
  • Item(s) were not marked "Final Sale" at the time of purchase, unless faulty.

We do not exchange products. To change a size or style, the original item must be returned and the new item purchased.

Holiday returns

We understand how busy the holidays get and how hard it can be buying sizes for other people. To help, any orders placed during December will have 60 days from the date of purchase to return their item(s).

Please note: all other return criteria still apply.

Change of mind

If an item is returned due to change of mind and meets the returns criteria, you will receive a refund for that item less a $20 return fee. The return fee covers all costs of sending your item back to us. The original shipping fee is non-refundable.

If an item is returned due to change of mind and does not meet the returns criteria, it will be sent back to you and no refund will be issued.

Faulty items

Returns of faulty items are free. We will cover the cost of getting the item back to us.

Faulty item claims are not processed through the online returns process. Please email us at estore@nz.mizuno.com or call 0800 649 866 with:

  • Order number
  • Reason for fault claim

We will respond within 2 business days.

All of our products come with a 6 month warranty from the date of purchase. This warranty is in addition to your rights under the Consumer Guarantees Act 1993, which are not limited by it.

Return exclusions

Final Sale: There is a strict no returns policy on any items labelled FINAL SALE. Mizuno New Zealand will not accept returns for refund on any Final Sale Outlet items unless faulty.

Face covers: For hygiene reasons we do not accept returns of face covers.

Swimwear: All products must be in an undamaged, unworn condition with all labels and swing tags attached to be returned. Swimwear should be tried on over underwear. For hygiene reasons, returns may not be accepted if it is obvious the items have been worn, and may be sent back to the customer.

Online returns procedure

If the item(s) you wish to return meet the returns criteria, please follow these steps:

  1. Email us at estore@nz.mizuno.com or call 0800 649 866 with your order number, reason for return, and address and phone number.
  2. We will respond within 2 business days to confirm whether your order can be accepted for return. If all requirements are met, we will issue a Return Authorisation number with return instructions.
  3. Once the product has been received and assessed against our returns policy, we will process your refund. Refunds may take up to 10 to 14 business days to be processed.

Refunds are limited to the cost of the goods, excluding delivery charges and, for change of mind returns, the $20 return fee. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

IMPORTANT: If you are returning a pair of shoes, please make sure the shoe box is wrapped or placed inside a box or satchel, and that the shoe box and shoes are returned in a resaleable condition. NO labels or tape are to be stuck directly onto the shoe box. If the shoe box is marked, damaged or not in a resaleable condition we will not be able to accept your return and it will be sent back to you at your cost.

For any questions about this returns policy, please contact us at estore@nz.mizuno.com.